:root {
  --wine: #5c2b2e; --wine-dark: #2a1215; --wine-soft: #f3e9e6;
  --bg: #f5f2ec; --card: #ffffff; --ink: #1f1e1d; --muted: #6b6a68; --line: #e4ded6;
  --red: #b3261e; --red-soft: #fbe7e5; --orange: #b85c00; --orange-soft: #fdeedd;
  --amber: #8a6a00; --amber-soft: #fbf3d6; --green: #1f6b3a; --green-soft: #e4f2e8;
  --blue: #285a8c; --blue-soft: #e3edf7; --gray: #77736e; --gray-soft: #efece8;
  color-scheme: light;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); color: var(--ink); }
body { font: 16px/1.45 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; -webkit-tap-highlight-color: transparent; }
button { font: inherit; cursor: pointer; }
a { color: var(--wine); }
.hidden { display: none !important; }

.bar { position: sticky; top: 0; z-index: 5; background: var(--wine); color: #fff; padding: 12px 16px; display: flex; align-items: center; gap: 10px; min-height: 58px; }
.bar h1 { font: 400 22px/1.1 Georgia, "Times New Roman", serif; margin: 0; flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.bar .sub { font-size: 12px; opacity: .8; display: block; font-family: -apple-system, BlinkMacSystemFont, sans-serif; }
.iconbtn { background: rgba(255,255,255,.14); border: 0; color: #fff; border-radius: 10px; height: 38px; min-width: 38px; padding: 0 12px; display: inline-flex; align-items: center; gap: 6px; font-weight: 600; }
.iconbtn svg { width: 20px; height: 20px; }
.testflag { background: #ffd54a; color: #3b2a00; font-size: 12px; font-weight: 700; padding: 4px 8px; border-radius: 6px; letter-spacing: .5px; }

.wrap { max-width: 720px; margin: 0 auto; padding: 14px 16px 90px; }
.chips { display: flex; gap: 8px; overflow-x: auto; padding-bottom: 4px; margin-bottom: 10px; }
.chip { flex: none; border: 1px solid var(--line); background: var(--card); border-radius: 999px; padding: 6px 12px; font-size: 14px; color: var(--ink); }
.chip b { font-variant-numeric: tabular-nums; }
.chip.on { background: var(--wine); color: #fff; border-color: var(--wine); }
.search { width: 100%; font: inherit; padding: 11px 14px; border: 1px solid var(--line); border-radius: 12px; background: var(--card); margin-bottom: 12px; }
.search:focus, input:focus, textarea:focus, select:focus { outline: 2px solid var(--wine); outline-offset: 1px; }

.list { display: grid; gap: 10px; }
.row { display: flex; align-items: stretch; background: var(--card); border: 1px solid var(--line); border-radius: 14px; overflow: hidden; text-align: left; width: 100%; padding: 0; color: inherit; }
.row .stripe { width: 6px; flex: none; }
.row .body { flex: 1; padding: 12px 14px; min-width: 0; }
.row .top { display: flex; align-items: baseline; gap: 10px; }
.row .name { font-weight: 650; font-size: 17px; flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.row .cd { font-variant-numeric: tabular-nums; font-weight: 700; font-size: 15px; white-space: nowrap; }
.row .line { font-size: 14px; color: var(--muted); margin-top: 2px; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.row .snip { font-size: 14px; margin-top: 6px; background: var(--wine-soft); border-radius: 8px; padding: 6px 9px; color: var(--wine-dark); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.badge { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; font-weight: 700; padding: 2px 8px; border-radius: 999px; }
.unread { background: var(--wine); color: #fff; font-size: 12px; font-weight: 700; border-radius: 999px; padding: 1px 7px; }

.s-escalated { --c: var(--red); --cs: var(--red-soft); }
.s-no_answer, .s-calling { --c: var(--orange); --cs: var(--orange-soft); }
.s-overdue, .s-due_soon { --c: var(--amber); --cs: var(--amber-soft); }
.s-awaiting_first { --c: var(--blue); --cs: var(--blue-soft); }
.s-ok { --c: var(--green); --cs: var(--green-soft); }
.s-paused, .s-invited { --c: var(--gray); --cs: var(--gray-soft); }
.row .stripe { background: var(--c); }
.row .cd { color: var(--c); }
.badge.st { background: var(--cs); color: var(--c); }
.row.s-escalated { border-color: var(--red); box-shadow: 0 0 0 1px var(--red) inset; }

.empty { text-align: center; color: var(--muted); padding: 40px 10px; }
.section-h { font-size: 13px; text-transform: uppercase; letter-spacing: 1px; color: var(--muted); margin: 22px 2px 8px; font-weight: 700; }

.fab { position: fixed; right: 18px; bottom: 22px; background: var(--wine); color: #fff; border: 0; border-radius: 18px; padding: 15px 20px; font-weight: 700; font-size: 16px; display: flex; gap: 8px; align-items: center; box-shadow: 0 6px 20px rgba(42,18,21,.35); z-index: 6; }
.fab svg { width: 22px; height: 22px; }

.card { background: var(--card); border: 1px solid var(--line); border-radius: 14px; padding: 14px 16px; margin-bottom: 12px; }
.card h3 { margin: 0 0 8px; font-size: 15px; text-transform: uppercase; letter-spacing: .8px; color: var(--muted); display: flex; align-items: center; gap: 8px; }
.card h3 .grow { flex: 1; }
.banner { border-radius: 14px; padding: 14px 16px; margin-bottom: 12px; background: var(--cs); color: var(--c); border: 1px solid var(--c); }
.banner .t { font-weight: 800; font-size: 18px; }
.banner .d { color: var(--ink); margin-top: 4px; font-size: 15px; }
.bigcount { font-size: 34px; font-weight: 800; font-variant-numeric: tabular-nums; line-height: 1.1; color: var(--c); }
.actions { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-bottom: 12px; }
.act { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 10px 6px; display: flex; flex-direction: column; align-items: center; gap: 4px; font-size: 13px; font-weight: 600; color: var(--wine-dark); text-decoration: none; }
.act svg { width: 22px; height: 22px; color: var(--wine); }
.btn { border: 0; border-radius: 12px; padding: 12px 16px; font-weight: 700; background: var(--wine); color: #fff; }
.btn.block { display: block; width: 100%; margin-top: 10px; font-size: 16px; padding: 14px; }
.btn.light { background: var(--wine-soft); color: var(--wine-dark); }
.btn.danger { background: var(--red); }
.btn.ghost { background: transparent; color: var(--red); border: 1px solid var(--red); }
.btn.small { padding: 7px 12px; font-size: 14px; }
.btn[disabled] { opacity: .6; }

.kv { display: grid; grid-template-columns: 120px 1fr; gap: 6px 12px; font-size: 15px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; word-break: break-word; }
.field { margin-bottom: 12px; }
.field label { display: block; font-size: 13px; font-weight: 700; color: var(--muted); margin-bottom: 4px; text-transform: uppercase; letter-spacing: .5px; }
.field input, .field textarea, .field select { width: 100%; font: inherit; padding: 10px 12px; border: 1px solid #d8d0c6; border-radius: 10px; background: #fff; color: var(--ink); }
.field textarea { min-height: 90px; resize: vertical; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }

.msg { border-left: 3px solid var(--line); padding: 6px 0 6px 10px; margin: 8px 0; }
.msg.new { border-left-color: var(--wine); }
.msg .meta { font-size: 12px; color: var(--muted); display: flex; gap: 8px; align-items: center; }
.msg .txt { white-space: pre-wrap; }
.flag { font-size: 11px; font-weight: 800; padding: 1px 6px; border-radius: 4px; background: var(--red-soft); color: var(--red); text-transform: uppercase; letter-spacing: .5px; }
.answers { font-size: 15px; }
.answers div { margin: 4px 0; }
.answers b { color: var(--muted); font-weight: 600; }
.tl { list-style: none; margin: 0; padding: 0; font-size: 14px; }
.tl li { display: flex; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--line); }
.tl li:last-child { border: 0; }
.tl time { color: var(--muted); flex: none; width: 112px; font-size: 13px; }
.tl .ty-checkin { color: var(--green); font-weight: 600; }
.tl .ty-escalation { color: var(--red); font-weight: 700; }
.tl .ty-call_missed { color: var(--orange); font-weight: 600; }

.sheet-bg { position: fixed; inset: 0; background: rgba(20,10,10,.45); z-index: 20; display: flex; align-items: flex-end; justify-content: center; }
.sheet { background: var(--card); width: 100%; max-width: 560px; border-radius: 20px 20px 0 0; padding: 20px 18px 28px; max-height: 92vh; overflow: auto; }
.sheet h2 { margin: 0 0 6px; font: 400 24px Georgia, serif; }
.sheet p { color: var(--muted); margin: 0 0 14px; }
.qrbox { text-align: center; }
.qrbox img { width: min(78vw, 360px); height: auto; border-radius: 12px; border: 1px solid var(--line); }
.qrbox .scan { font-size: 20px; font-weight: 700; color: var(--wine-dark); margin: 10px 0 4px; }
.qrbox .url { font-size: 12px; color: var(--muted); word-break: break-all; }

.login { max-width: 360px; margin: 12vh auto 0; padding: 0 20px; text-align: center; }
.login h1 { font: 400 28px Georgia, serif; color: var(--wine-dark); margin: 0 0 4px; }
.login input { width: 100%; font-size: 28px; text-align: center; letter-spacing: 8px; padding: 14px; border: 1px solid #d8d0c6; border-radius: 14px; margin: 18px 0 6px; }
.err { color: var(--red); font-size: 14px; min-height: 20px; }

.testbox { border: 2px dashed #d9b84a; background: #fffbea; }
.testbox h3 { color: #7a5c00; }
.btnrow { display: flex; flex-wrap: wrap; gap: 8px; }
.outbox .o { padding: 10px 0; border-bottom: 1px solid var(--line); font-size: 14px; }
.outbox .o .meta { font-size: 12px; color: var(--muted); }
.toast { position: fixed; left: 50%; bottom: 90px; transform: translateX(-50%); background: var(--wine-dark); color: #fff; padding: 10px 16px; border-radius: 10px; z-index: 40; font-size: 15px; box-shadow: 0 6px 20px rgba(0,0,0,.25); }